Privacy Policy
Lewis Smith Insurance (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. We understand that when you entrust us with your information, you expect it to be treated with care, confidentiality and integrity.
This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal information including, but not limited to:
- Your name
- Business name
- Email address
- Telephone number
- Postal or business address
- Information about your business and operations
- Insurance requirements
- Claims history
- Financial or risk-related information relevant to obtaining insurance Information you provide through enquiry forms, emails or phone conversations
- Any additional information you choose to provide.
Where required to arrange suitable insurance, we may also collect sensitive information where permitted by law and with your consent.
How We Collect Your Information
We collect personal information when you:
- Contact us by phone or email
- Complete an enquiry or quote request
- Meet with us in person
- Engage our services
- Subscribe to updates
- Interact with our website
- Communicate with us via social media
We may also receive information from third parties including insurers, underwriting agencies, Insurance Advisernet, accountants, solicitors or other professional advisers where authorised by you.
Why We Collect Your Information
We collect personal information so we can:
- Provide commercial insurance advice
- Obtain insurance quotations
- Arrange, manage or renew insurance policies
- Assess your insurance requirements
- Assist with claims
- Communicate with you
- Respond to enquiries
- Improve our services
- Meet legal and regulatory obligations
- Prevent fraud and unlawful activity
We only collect information reasonably necessary to provide our services.
How We Use Your Information
Your information may be used to:
- Recommend suitable insurance solutions
- Obtain quotations from insurers
- Prepare insurance documentation
- Liaise with insurers on your behalf
- Assist during claims
- Send important policy updates
- Improve our website and services
- Provide information about relevant services that may benefit your business (you may opt out at any time).
Disclosure of Personal Information
We may disclose your personal information to:
- Insurance companies
- Underwriters
- Insurance Advisernet Australia Pty Ltd
- Claims assessors
- Loss adjusters
- Legal advisers
- Professional service providers
- Technology providers
- Government or regulatory bodies where required by law
We will never sell your personal information to third parties.
Website Analytics & Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
These technologies may collect information including:
- Browser type
- Device information
- IP address Pages visited
- Time spent on our website
- Referral websites
This information helps us understand how visitors use our website and improve its performance.
You can disable cookies through your browser settings, although this may affect some website functionality.
Third-Party Services
Our website may use trusted third-party providers including:
- Google Analytics
- Google Ads
- Google Maps
- Contact Forms
- Website hosting providers
- Security services
These providers may collect information in accordance with their own privacy policies.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- Secure website encryption (SSL)
- Password-protected systems
- Secure data storage
- Restricted staff access
- Regular software and security updates
While we take every reasonable precaution, no online transmission or storage system can be guaranteed completely secure.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you.
If any information is inaccurate or incomplete, you may request that it be corrected.
To make a request, please contact us using the details below.
Direct Marketing
From time to time we may send you information about services we believe may be relevant to your business.
You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link provided within our emails.
Overseas Disclosure
Some technology providers used to deliver our services may store information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure your information remains protected in accordance with Australian privacy laws.
Links to Other Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to legislation, technology or our business practices. The latest version will always be available on this website.
Contact Us
If you have any questions about this Privacy Policy or would like to access or correct your personal information, please contact us.
Lewis Smith Insurance Phone: 0422 244 606
Email: llewis@lewissmithinsurance.com.au
Website: https://lewissmithinsurance.com.au